September Staff Spotlight – Debbie Canavan

Our September weekly interview series continues! We have been holding Q&A sessions with our office staff to learn about their time with Diamond K, and who they are outside of work. Our fourth spotlight features Debbie Canavan, who currently works in Customer Service for Diamond K Inc. Debbie started with the company on March 4, 1991. You can connect with Debbie on LinkedIn here.

Debbie Canavan, Customer Service

Debbie Canavan, Customer Service

If you could learn to do anything, what would it be?

I can’t bowl and the Diamond K Staff has a bowling team, so I would love to be able to learn to be a great bowler - they tease me terribly!! I can’t bowl to save my life.

If you won the lottery, what is the first thing you would do?

The first thing I would do is plan a huge trip for my whole family.

When you have 30 minutes of free-time, how do you pass the time?

I chill out with a good book.

What is something you learned in the last year?

Grab onto things when you can, life passes too quickly. My grandchildren are growing up too fast! My oldest granddaughter is 12, and my grandson is 10. I also have 9 year-old and 3 year-old granddaughters.

What’s your favorite indoor/outdoor activity?

I love to travel with my grandchildren. Our favorite place is the Carolinas. We love the Outer Banks. But when it’s just us adults we go to Mexico!

What chore do you absolutely hate doing?

Grocery shopping.

If you could meet anyone, living or dead, who would you meet?

I would go back and visit with my dad. He and I were so close.

What three traits define you?

My forceful personality. Spontaneous. Very family-oriented.

Ten years ago, who did you think you would be now?

Ten years ago I wanted to be right where I’m at now. Not much has changed, except I’m older and whiter! I am very content with where I am at and have always wanted to be here.

What would you do (for a career) if you weren’t doing this?

I would be a stay at home grandma!! Haha.

What would you most like to tell yourself at age 13?

I was a rebel at age 13! I would tell myself to have fun and keep being crazy!

How do you define success?

Being well-rounded and on top of your game. Make smart choices and be focused, but have fun while you’re doing it. Be serious when you need to be serious but enjoy life as much as possible.

What is your position at Diamond k?

I am in charge of customer service, but I am really a Jack-of-all-trades – I set up trucks, move paper every day, answer questions from customers and do a lot of problem solving, anything from A to Z. I also invoice and set up the paper. David tells me what we are moving, I then tell the customer what we have, and then we move it to different locations. I am then in contact with the truckers - I let them know where the destination is, from the paper to the trucker to the customer. Really I am dealing with any issues that arise - it’s a very well rounded position.

If you could switch your job with anyone else within Diamond K Inc., whose job would you want?

Nobody’s! I love my day to day problem solving and challenges. I like where I am!

What are 3 words to describe Diamond K Inc.?

Dedicated. Family Oriented. Trustworthy.

What do you find the most challenging at Diamond K Inc.?

The work is always challenging, but that is what I love the most. I think what’s challenging is that it’s always different issues that arise that we must tackle, which is what keeps the job interesting!

What do you like most about Diamond K Inc.?

What I love most are the challenges I face daily. Making our customers happy, and making things go as smoothly as possible. Moving paper from one place to another without any complications is my main goal.

What have you gained from working at Diamond K Inc.?

What I have gained is the knowledge of paper and the many friendships I now have with my coworkers. I was a stay at home mom, and when I came in to the work atmosphere, I was able to be myself and was made to feel valuable as a person. David always taught us that no answer was the wrong answer. He always respected our answers and respected us as individuals. He pushes us to be the best version of ourselves at work. If he wasn’t here, we represented him and had to ensure we knew every answer to every question, but were able to bring our individual styles.

What is on your wish list for the next 10 years with Diamond K Inc.?

I would love to see the company continue to expand and grow! I’d love us to add more in the way of what we recycle, since we strictly deal with paper right now.

What is your proudest moment at Diamond K Inc.?

There are so many! I am proud every day to solve problems for our customers and making them happy. Our teamwork here is unparalleled. We always have each other’s back. I am so proud to be part of such a tight-knit amazing team.

How do you feel about working for David Kirtland?

David has taught us so much about the paper business and to keep challenging ourselves. Never keep a customer on hold, never leave a challenge unanswered. What I love most about this job is that David always let us speak our mind, and he always has our back. He is such an easy guy to work for, never talks down to us, and always made us feel great about ourselves and the work we do.